Incident response is the organised process of handling a security breach or cyberattack — containing it, investigating what happened, eradicating the threat, recovering operations and learning from it. Incident Response Services bring the specialist expertise, tools and structured processes needed to handle this under pressure, which most organisations don't have in-house. The goal is to limit the damage, restore business and preserve the evidence you'll need afterwards.

An IR retainer is arranged in advance: you pay an annual fee to have responders on standby with a guaranteed response time and pre-agreed terms, so help is ready the moment you need it. Emergency IR is engaging responders during a live incident with no prior arrangement — possible, but slower to start and usually at higher crisis day-rates. A retainer is like insurance; emergency IR is calling for help once the fire has started.

DFIR stands for Digital Forensics and Incident Response. The forensics part is the detailed investigation — examining systems, logs and artefacts to establish how the attacker got in, what they accessed and what was taken, while preserving evidence to a standard that holds up for legal or regulatory purposes. It's what lets you answer the hard questions after an incident, not just get systems running again.

Yes. If you're dealing with a live incident, submit the form and flag that it's an emergency, and we'll prioritise connecting you with responders who can engage quickly. In the meantime, avoid wiping or rebuilding affected systems if you can, as that can destroy evidence — isolate them from the network instead. For an immediate conversation, call the number on the form.

CERT-In directions require organisations to report certain cyber incidents within defined timelines and to maintain relevant logs — a good IR provider helps you meet those obligations and prepare the evidence, and also supports DPDP breach-handling, RBI and sector expectations. Pricing is typically an annual retainer scaled to your size, or a per-day rate for emergency and forensic work. Figures here are illustrative, and this is general guidance, not legal advice — confirm current requirements with the provider and your advisors.